Water Heater/No Hot Water

ISSUE: Water is Not Hot: Check the ignitor on the water heater to see if the pilot light has gone out.  The unit should provide instructions for relighting.  If you are not successful getting it lit, the Gas Company will come out and light the pilot free of charge. You can contact them directly for an appointment.



ISSUE: Leaking - If upon checking the ignitor, you find that your water heater is leaking, please follow these steps:

1. Turn off the supply line valves at the top of the water heater. One for cold water going into the unit and another for the hot water to leave the unit.

2. Shut off the gas supply line valve, usually on the lower section of the water heater.

3. If the water heater leak is coming from the water heater itself, and not from the supply line at the top of unit, you will need to drain the water heater to prevent secondary damage. At the bottom of the water heater, there will be a hose connection where you can connect a hose and drain the water heater to direct the water to the outside of the home.

4. Lastly, please submit a maintenance request through your Resident Portal.